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Worldwide Support Services Delivery Guide
The below table provides a complete list of KB articles related to My Account portal:. The below table provides a complete list of KB articles related to Citrix Education portal:. The below table provides a complete list of KB articles related to Citrix Certification Manage portal:. The below table provides a complete list of KB articles related to License Console:. The below table provides a complete list of KB articles related to Subscription Advantage:.
The below table provides a complete list of KB articles related to Technical Support:. This Citrix Customer Service KB Article Reference Guide is intended as the first resource for Citrix administrators and Citrix customer service agents to troubleshoot licensing issues as well as common issues for all Citrix technologies. This Guide provides a single point of access to narrow down common issues and help resolve as many of those issues as possible in an autonomous manner.
Citrix recommends that basic troubleshooting steps are performed before contacting Customer Service as information will be requested based on that troubleshooting. Having this information on hand, could assist Customer Service in decreasing resolution time for many issues. A brief description about each section is provided along with links to Citrix Knowledge Base articles. This Citrix Customer Service KB Article Reference Guide should be used when attempting to handle any issue, especially when being unfamiliar with an issue or problem.
The Knowledge Center continues to be a very useful resource and is constantly being updated by Customer Service, Technical Support and the Worldwide Support Readiness teams. If there is a Knowledge Base article that you would like to see placed in this guide, let the Customer Service or Technical Support team in your area know. Please select the green “Give us Feedback” option, located at the bottom or right side of any article accessed.
Failed to load featured products content, Please try again. Customers who viewed this article also viewed. Log in to Verify Download Permissions. Linking these accounts is necessary to view earned certifications and passed exams within My Account. CTX Updating company and contact Information on a Citrix Account This article provided instructions for customers and partners on how to update or change company and contact information through the Citrix My Account web portal.
The Citrix Education website provides online training, registration for instructor led training, and certification. CTX How to update personal information in Certification Manager This article describes how to change personal information such as name and email address in Certification Manager.
Introduction This Citrix Customer Service KB Article Reference Guide is intended as the first resource for Citrix administrators and Citrix customer service agents to troubleshoot licensing issues as well as common issues for all Citrix technologies.
Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. Close Submit. Featured Products. Need more help? Product issues. Open or view cases Chat live. Other support options. Share this page. Provides most frequently asked questions and answers regarding the use of My Account.
This article describes how to link a Certification Manager account to the My Account. This article provides instructions to re-download all licenses files in a single zip folder from the Activate and Allocate Licenses section of the My Account web portal.
This article instructs customers on how to open a Service Request, through My Account, to merge accounts. This article describes how to change personal information such as name, phone number and email address in a My Account.
This document provides instructions on how to retrieve a My Account username and password through the Reset Password option on the My Account log in page. This article provided instructions for customers and partners on how to update or change company and contact information through the Citrix My Account web portal. This article provides instructions on where to locate and download product software. This article instructs customers in the Americas on how to open an online Citrix Customer Service request.
This article assists customers with adding affiliate companies to their existing Enterprise License Program formerly referred to as Open or Flex licensing contract.
This article instructs on how to change log in ID and password in My Account. This article instructs on how to search different certifications available in My Training. This article instructs on how to order courses for Citrix certification by customers.
This article instructs on how to get registered for beta exam Email list. This article instructs on how to locate a testing center in Pearson VUE portal. This article instructs how customers can contact support team if they are unable to access their labs.
This article instructs how to download logo from the Certification Manager. This article instructs on how to immediately check the Certification status of a candidate who has appeared for the certification.
This article instructs on how to track your certification in Certification Manager. This article describes how to change personal information such as name and email address in Certification Manager. This article instructs on how to change password in Certification Manager. This article describes about license administration commands to perform licensing tasks. This article describes on how to collect useful data when troubleshooting licensing problems associated with the Citrix License Server Error: You did not authenticate correctly.
Please try again or contact you system administrator This article provides instructions on how to add an allocated license to the License Administration Console. This article lists Subscription Advantage Eligibility dates for Citrix products. This article describes how to check the status of Subscription Advantage by using the Citrix My Account web portal.
This guide provides the step-by-step process on renewing product licenses with Subscription Advantage through your Citrix My Account and how to create a subscription advantage quote. This article provides questions, answers and links to information about the various Citrix Technical Support options.
This article instructs on how to contact Citrix Online Support team to troubleshoot issues related to Citrix Online products. This article instructs on how to contact Citrix Online team to troubleshoot issues related to GoTo products, Podio and Right Signature.
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